Frequently Asked Questions

Everything you need to know about shopping with Thompsons Coins.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic delivery, while international orders may take 7-14 business days depending on the destination.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

Yes, Thompsons Coins is committed to ethical fashion. We use organic cotton, recycled polyester, and ensure all our manufacturing partners adhere to fair labor practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.